kVASy-Customer Care System
kVASy - Customer Care system (CCS) - the concept for a new dimension for the provision of customer data and information. Transparency, fast response times and optimal customer service creates the valuable connection and bond to the customers. With kVASy - CCS, the requirements of service-oriented utility supply enterprises can be ideally converted into highly qualified and effective service provision within the range of Customer Care. KVASy - CCS offers two substantial aspects to its users: Information and productivity. The value of kVASy - CCS is marked by the combination of integrated representation of the information and the particularly fast access to details as well as the flexible processing options with unprecedented quality in the IT support of customer care.
Module-Spanning Customer Information System
kVASy - CCS unites data from the individual divisions of the entire information system and consolidates these to meaningful information. Information is generated in CCS – Info centre from the following modules:
• kVASy - Order Management
• kVASy - Fees Management
• kVASy - CRM
• kVASy - Accounts Receivable
• kVASy - Land Register
• kVASy - Accounts Payable
• kVASy - Cost Distribution Billing
• kVASy - Special Contract Billing
• kVASy - Consumption Billing
• kVASy - Meter Management
Documents in electronic archives (customer letters, documents out of kVASy or other systems) can be linked in combination with the customer data in kVASy and are made available in kVASy - CCS.
Universal point of entry into processing
High quality information and quick reaction times ensure customer satisfaction as well as optimal conditions for new customer acquisition. For this reason, kVASy - CCS creates a direct transition from information provision to direct processing. Whether via direct call-up as detailed information or use of a favourite menu, all information is made available in the context of the customer in treatment, so that a renewed selection is not necessary.
Information as an overview or in detail
kVASy - CCS as point of entrance offers the essential information on the customer as relates to the respective area of processing. The scope of the information and the representation of it are co-ordinated according to the requirements of the respective process in operation. Special secondary data to the respective procedure is clearly made available in tree structures, detail masks and lists. The optimal combination of an overview of information and a detailed view assures the comprehensive transparency of all customer procedures.
Communication possibilities with external applications
kVASy - CCS enables different lines of communication: be it in writing via the integration of Office solutions or e-mail systems or by telephone via the integration of a CTI server - the activation of a communication channel can always result out of the case being processed.
Universal search function
The effective querying of information on customers or customer groups often requires a combination of different search criteria out of different company divisions. For this, kVASy - CCS offers a universal search engine that can be activated with predefined standards as well as with customised settings. The search is carried out according to complex data structures or character strings in the data.