Systems & Services
The integrated system landscape allows the bundling of resources, potential savings and minimisation of risks. As a supplier of a complete integrated solution, SIV.AG supports its users during the implementation of the complete kVASy®–Product portfolio and offers technical and organisational services. In this way integrated and strategic solutions for the definition of the entire IT landscape are developed and quickly implemented with a high level of expertise.
Our service spectrum includes:
Infrastructure concepts and drafts
With regard to the kVASy® product implementation, SIV.AG offers individual consulting, analysis and planning services for the optimisation and adjustment of the IT-infrastructure:
• complete survey of the IT landscape
• analysis and assessment of the IT infrastructure
• development of technical concepts under the consideration of customer-specific strategies and request specifications
• installation and testing of the IT components
• documentation and training
Security, Backup and Data Protection Concepts
We analyse the risks in utility enterprises and evaluate the demands on the IT security:
• creation of company-wide security concepts
- firewall solutions
- security analyses and concepts
• storage management
- conception and consolidation of storage solutions based on unified storage systems (SAN, NAS systems)
- planning and integration of high-availability solutions
• backup management
- disaster recovery concepts
- planning of restoration scenarios of the business data in case of a catastrophe
Service
Comprehensive services guarantee the smooth operation of the IT technology after the project implementation:
• support and administration of the database and application servers
• support and maintenance of the IT infrastructure components
• individual maintenance contracts of different levels
• hosting services in case of system failures
Our competent and experienced IT specialists have a profound knowledge of the industry, management and technology. With these competences they successfully realise complex customer projects. The system and service experts of SIV.AG dispose of know-how and skills necessary for the successful implementation and support of the following IT resources:
• hardware
• periphery
• network components
• databases
Partial technical solutions of different technology partners and hardware suppliers are put together to provide customer-made solutions. Among our partners there are some of the leading suppliers of hardware, software and services, like SUN Microsystems GmbH, MAXDATA AG, Orchestra Service GmbH, NetApp GmbH and Overland Storage.